READ FIRST: Which Fitness 19 Locations does this FAQ pertain to?
Fitness 19 is a network of independently owned and operated gyms. This FAQ represents actions for the following locations ONLY.
If you do not see your home gym on this list, please contact your home gym for billing, opening, or other information. The information provided below may or may not apply to any Fitness 19 locations outside of this list of locations:
Included Clubs: Dublin, Hayward, Livermore, Pleasanton
We are so excited to reopen!
We are beyond excited to be reopening our doors in the coming days! As we navigate these unprecedented times we understand there will be many questions about membership and personal training billing.
Our goal is to make our reopening as easy as possible for you, so you can get back to doing what you love. We are a gym built for you!
Below you’ll find the most frequently asked questions regarding your membership and billing.
This is also a reminder that during the temporary closures all billing was frozen, no additional monthly dues, personal training or annual fee payments were billed during the temporary closures.
For updates on your local Fitness 19 reopening dates, please continue to follow @fitness19gyms on Instagram. We will also be emailing members as soon as dates are set. Our FREE classes on Instagram Live will also continue even after the clubs reopen so you can get your fitness on at home!
Fitness 19 Reopening Billing FAQ
How do I find out when my Fitness 19 location is opening?
Visit your Fitness 19’s local Facebook page and follow @fitness19gyms on Instagram for updated information. If you don’t know the Facebook page URL, visit www.fitness19.com/locations/california to find your club. When you get to your gym’s page, click the Facebook icon. We will also be emailing members of each location regarding their local updates.
Was I billed for my membership while Fitness 19 was closed?
No additional monthly dues, personal training or annual fee payments were billed during the temporary closures.
When is my first membership billing going to take place after Fitness 19 reopens?
No one will be billed for time they were unable to use the gym due to the temporary closures. Your first monthly membership billing will not resume until November.
Can I put a temporary freeze on my account?
All billing was frozen automatically when the gyms were temporarily closed due to Covid-19. You may request to keep your membership frozen for 60 days after reopening at no cost. To do so, please contact your home Fitness 19 location.
My membership annual fee was due during the closures when billing was paused. When will this be charged?
If your annual fee fell during the time of the closures and was not billed due to all billing being paused, your annual fee will be billed during the first monthly dues billing after Fitness 19 reopens. For updates on when your Fitness 19 location reopened please see your local Fitness 19 as different club locations may reopen at different times depending on the regulations of their city, county or state.
What if I paid for my membership in advance for a year?
If you prepaid your membership, it will be extended the same amount of time the gym was closed.
Personal Training Billing FAQ
I paid for Personal Training sessions in advance? How will that be handled?
If you prepaid for Personal Training sessions, the expiration date of your sessions will be extended the length of the closure when we reopen.
I have Personal Training sessions that I pay for monthly. How will that be handled?
Monthly charges were not billed during the closures. If you pay for monthly Personal Training sessions, your monthly billing for sessions will restart when the gym reopens.
*Billing updates are subject to change dependent upon reopening date and state and local government guideline changes. Contact your local Fitness 19 for details.